We hope you love your purchase. If you need to make a return, please review our policy below.
Sale Items
All sale and or discounted items are final sale and cannot be returned, exchanged, or refunded.
Non-Sale Items
Returns are accepted on eligible non-sale items provided that:
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The item is unused.
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The item has not been tampered with.
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The item is returned in its original packaging and condition.
To request a return, please contact us at orders@retressedhair.com .
Incorrect or Defective Items
If you receive an incorrect or defective item, please contact us at orders@retressedhair.com within 7 days of delivery. Please include your order number and photographs of the item so we can resolve the issue as quickly as possible.
Where appropriate, we will arrange a replacement or issue a refund.
Please Note
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Returns that do not meet our return conditions will not be accepted.
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We reserve the right to refuse any return that shows signs of use, wear, tampering, or damage caused after delivery.
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Original shipping charges, customs duties, import taxes, and VAT are non-refundable.
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Customers are responsible for return shipping costs unless the item received is incorrect or defective.
If you have any questions regarding your order, please contact our Customer Care team at orders@retressedhair.com.